Payments & Cancellations

A non refundable deposit of 50% of the total hire charge will be required to secure your booking. The final balance must be paid 28 days before your event.

A £50 refundable damage deposit will be required when the final balance is paid and will be returned once your order has been checked for any damage or loss. We will inform you within 5 working days if there is any damage or loss to your order, and process the refund the same day.

If the customer wishes to cancel the order, we must be notified in writing via email. The following cancellation charges will apply:

Notice given prior to an event:

More than 30 days – 50% of total booking price. This is the non-refundable deposit you have already paid.
15-29 days – 75% of total booking price
Under 14 days – 100% of total booking price